Privacy notice

1. Who is responsible

The controller for this website is LogiNet Enterprise Software Technologies Kft., Budaörsi út 48–50, 1st floor, door 2, 1118 Budapest, Hungary, company registration number 01-09-430828 (“LogiNet”, “we”).

For any privacy question or request, write to hello@dealerbrain.io or to the postal address above.

2. Visiting this website

This website is hosted by Vercel Inc. When you open a page, Vercel processes technical data that every web request contains: IP address, date and time, the page requested, referring page, browser and operating system. We need this to deliver the website securely and to detect abuse.

• Legal basis: our legitimate interest in operating a secure website (Art. 6(1)(f) GDPR).
• Retention: server logs are kept only briefly, normally no longer than 30 days, unless needed to investigate a security incident.

3. Usage statistics without cookies

We use Vercel Web Analytics and Vercel Speed Insights to understand which pages are read and how fast they load. They do not use cookies, do not store IP addresses and do not build profiles. Visits are counted in aggregate, for example by page, country, browser and device type.

• Legal basis: our legitimate interest in improving the website (Art. 6(1)(f) GDPR).
• Retention: aggregated statistics only.

4. Demo requests and enquiries

When you request a demo or write to us, we process the details you provide: name, work email, dealer group, role, country, number of sites, brands and your message. We use them to answer you, arrange the demo and prepare a relevant presentation.

• Legal basis: your consent and steps taken at your request before a possible contract (Art. 6(1)(a) and (b) GDPR).
• Retention: up to 12 months after our last contact, unless a business relationship follows. You can withdraw your consent at any time.

5. Data stored in your browser

This website does not set tracking or advertising cookies. It stores two small items in your browser’s local storage: your light or dark theme choice, and, if you try the chat demo and enter a name and email, those details so the demo can greet you on your next visit. This information stays on your device and is not sent to us. You can remove it with “Forget me” in the demo or by clearing your browser’s site data.

6. Personal data in the DealerBrain service

When a dealer uses DealerBrain on its own websites, the dealer is the controller of the personal data of its visitors and customers, and LogiNet processes that data on the dealer’s behalf as processor under our data processing agreement (Art. 28 GDPR). The dealer’s own privacy notice explains that processing.

The DealerBrain service runs on servers of Verda in Finland, in the European Union. The script that loads the chat widget on dealer websites is delivered by the bunny.net content delivery network, which receives only the technical data needed to deliver that file. No conversation or contact data passes through it.

Consent records, AI call logs, retention rules and the separation of internal notes are built into the platform to help our clients meet their obligations.

7. Service providers

We share personal data only with service providers that help us run this website and the DealerBrain service. They process data only on our instructions and under data processing agreements. We do not sell personal data.

• Messages you send to hello@dealerbrain.io are handled by our business email provider.
• Vercel is certified under the EU–US Data Privacy Framework. Where data is processed outside the European Economic Area, the transfer is safeguarded by that framework or by the European Commission’s standard contractual clauses.

8. Security

Our quality management system is certified to ISO 9001, and further certifications are in progress. Data is encrypted in transit, access is limited to people who need it, and our service providers are bound by confidentiality and security obligations.

9. Your rights

Under the GDPR you have the right to:

• access the personal data we hold about you and receive a copy,
• have inaccurate data corrected and incomplete data completed,
• have your data erased, or its processing restricted,
• receive data you provided in a portable format,
• object to processing based on our legitimate interest,
• withdraw your consent at any time, without affecting earlier processing.

10. Complaints

Please contact us first at hello@dealerbrain.io and we will answer within one month. You may also lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH), Falk Miksa utca 9–11, 1055 Budapest, www.naih.hu, or with the data protection authority where you live or work, and you may go to court.

11. Changes

We update this notice when our processing changes. The date at the top shows the latest version.